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Shipping Policies

We offer Free UPS Ground Shipping on orders over $75 on all products on our site every day.* USA 48 States only

*Roll Up Awnings Over 8 ft in length can not be shipped by UPS and are shipped by Large Truck Freight .
Commercial (business) addresses are shipped for free.*
Residential addresses have a $85 shipping charge.*

*Some Freight Deliveries May Not Qualify for Free Shipping. A limited access charge may be applied. Camp grounds, carnivals, churches, colleges, construction sites, fairs, individual/mini storage units, military base/installations, mine sites, mosques, prisons, schools, synagogues, temples, universities, businesses located outside city limits, rural locations, and farms are limited access. Awning products are costly to ship and can incur damage. They may be returned in the original packaging for credit or refund for damage or defects.

Delivery Time

Delivery Time is dependent on 2 factors:
"Availability". Every product detail's page will show a value similar to "Usually Ships in 1-2 days". We do our best to ship items out as quickly as possible, so we often get orders out more quickly than is noted by the "Availability" timeframe, but please do not count on that.
The method of delivery for everything except Roll-Up Awnings over 8 ft in length is UPS Ground (commercial or residential addresses). UPS will not ship to USPS P.O. Boxes.

Additionally, please note that delivery time is also based on "business" days. For example, if you place an order on Sunday, it's impossible for us to ship an item the same day as all the shippers are closed.

Everything ships from the Manufacture in Chicago, IL.

International Shipping

At this time we do not provide shipping outside of the lower 48 states.
Damage Claims
Please carefully inspect all packages that you receive. Notify UPS or Freight
Delivery Service and Us Immediately!
We can not replace it if you do not do this!
Must have an RGA# to Return.
Ship all returns to:
Shademaker Products Corp.
7300 S. Kimbark Ave.
Chicago, IL 60619
Make sure you insure it!